Frequent Questions
It is a unique and innovative travel experience, a Live Streaming that allows you to discover the most beautiful places in the world, accompanied by a Tourist Guide on the spot!
You can also interact with the Guide via chat to discover the thousand curiosities of the destination you have chosen!
If you have received a promotional code and if you have already registered, log in, then go to "Profile" and at the top you will find the item "Redeem Code" click on it and proceed. If instead you are not registered on lucus.live then go to www.lucus.live/joincode enter the code and proceed
Registered users can participate by clicking "Participate now" in the Digital Journey tab scheduled for the date and time indicated
It is possible to purchase our offers through secure circuits such as Paypal or by credit card (Visa / Mastercard/American Express/Diners Card) through Stripe.
Registration on lucus.live is always free. After a trial period of the PRO plan, your plan automatically switches to FREE.
The FREE plan offers you the possibility to use all the services of the platform with the only limitation that you will have the possibility to see the recorded videos only within 3 days of publication
The PRO plan offers you the possibility to use all the services of the platform and you will also have the possibility to see the recorded videos within 30 days of publication
Within the travel card you can click on the "book" button, in this way you will receive the reminder before the start of the Digital Travel and the notice in case of cancellation or postponement of the journey.
The sms notification will be used to notify you of news and offers related to Lucus travel!
The experience will be in the language indicated in the travel sheet. You will be able to travel in Italian, English and Spanish.
Yes, it will be possible to interact via chat throughout the Digital Travel Journey.
You can do this in 3 different ways:
- Mail to info@lucus.eu
- WhatsApp message +39 3333867222
- Telephone +39 02 3636512501
By accessing your profile you will have the possibility to modify and/or insert your personal data
It may be necessary to reload the page by pressing the F5 key or the Ctrl+R combination from the keyboard. In some cases, you may need to click the play button, as some browsers and mobile devices don't play videos automatically.
It could be that the live broadcast starts a few minutes late from the indicated time, so we ask you to be patient and, if necessary, write to us in chat. Other times, however, it is necessary to press the play button, check the internet connection, close other tabs or windows, update the browser version, activate JavaScript or empty the cache and delete cookies.
